Dealing with complex behaviour
People who handle complaints often say the hardest part of their job is responding to the behaviour of some people. Discover strategies to prevent or de-escalate complex behaviour.
Workshops are delivered online or in person. Check the 'Location' information to see the delivery mode for each workshop.
Places still available for 18 June. Stand by for new workshop dates for July onwards.
Course content
During the workshop, you will work through:
- a model for dealing with complex behaviour
- how to consider Victoria’s human rights, equal opportunity and workplace safety laws to identify, prevent and defuse complex behaviour
- skills to manage or limit service provision in response to behaviour that is unreasonable.
Learning outcomes
After completing the workshop, you will be better able to:
- identify complex behaviour
- prevent or de-escalate complex behaviour
- manage behaviour where it raises health, safety, resource or equity issues, in a way that is lawful, fair and transparent
- deal with complex behaviour that may be associated with a disability or mental illness
- respond to people who raise concerns about suicide
- identify strategies for self-care and care of staff.
Testimonials
"Thank you again for today! We found it really insightful and useful ..."
May 2025
"Expertly delivered ... great job - thank you."
June 2024