Our commitment to Victoria’s public sector is to share our experience, learning and materials to help improve service standards to our community. Below are the workshops we offer.

Conflict of interest risks - lessons from the Ombudsman

Everyone has private interests – it’s part of living our lives. As public sector workers we’re responsible for avoiding situations where these interests improperly influence our work.

Dealing with complex behaviour

People who handle complaints often say the hardest part of their job is responding to the behaviour of some people. Discover strategies to prevent or de-escalate complex behaviour.

Good complaint handling

Complaints are not always one size fits all. Understand what makes a strong process and apply it to your workplace.

Good decision making

Making decisions in our work is something we do all day every day. But are they good decisions? How often do you stop and consider the implications of your decisions on others?

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Looking for in-house and customised training?

You can contact us to discuss customised training. We can tailor our training to suit your organisation's needs.

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