Our commitment to Victoria’s public sector is to share our experience, learning and materials to help improve service standards to our community. Below are the workshops we offer.
Conflict of interest risks - lessons from the Ombudsman
Everyone has private interests – it’s part of living our lives. As public sector workers we’re responsible for avoiding situations where these interests improperly influence our work.
Available for inhouse workshop delivery only.
Contact us for more details.
Dealing with complex behaviour
People who handle complaints often say the hardest part of their job is responding to the behaviour of some people. Discover strategies to prevent or de-escalate complex behaviour.
Workshops are delivered online or in person. Check the 'Location' information to see the delivery mode for each workshop.
2026 workshop dates now available.
Good complaint handling
Complaints are not always one size fits all. Understand what makes a strong process and apply it to your workplace.
2026 workshop dates now available.
Good decision making
Making decisions in our work is something we do all day every day. But are they good decisions? How often do you stop and consider the implications of your decisions on others?
2026 workshop dates now available.
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Looking for in-house and customised training?
You can contact us to discuss customised training. We can tailor our training to suit your organisation's needs.
Enquire now